Once you send your reservation request, we must approve your request. Your reservation is not accepted until we confirm that the rental is available. If your request is accepted, you will be emailed a payment request to secure your reservation. Your payment is then processed and collected in full via our secure online system.
Payment is made in full at the time the reservation is confirmed. If you need to cancel your reservation we require written (e-mailed) notice 14 days prior to your scheduled arrival to receive a refund. To insure reservation security we do not take cancellations or reservation changes by phone. All changes to existing reservations must be requested in writing via email to firstname.lastname@example.org. Cancellations made within less than 14 days of scheduled arrivals are non-refundable. Travel protection is available for purchase through your insurance or travel professional and online.
*Reservations made through sister companies are subject to their individual cancellation policies.
The security deposit will be held up until 14 days from your checkout date. The total amount will be refunded unless a claim is made for damages to the property.
There is a 2 night minimum stay on most Friday and Saturday bookings and a 3 night minimum on select holidays.
Rentals are cleaned upon departure. If you would like to request additional cleaning services during your stay, please contact us prior to arrival.
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